Anything that leaves the door open, unsafe, or trapping a vehicle: a snapped spring or cable, a door off its tracks, a door that will not close at night, or one hanging crooked. Those get 24/7 dispatch. Cosmetic damage, noise, and slow operation are urgent-but-schedulable — we will still usually see them same-day in San Francisco.
If a spring or cable has failed, no — stop using it entirely, including the opener. The counterbalance is what makes a 150-pound door feel light; without it, every cycle strains the opener and risks a sudden drop. For softer symptoms like squeaking or slow travel, gentle use is fine until your appointment.
Yes — steel sectionals, older one-piece and wood doors common in San Francisco, and commercial roll-ups, regardless of who made or installed them. We stock universal-fit springs, cables, rollers, and hinges on the truck, and source brand-specific parts like panels when needed.
Pick the repair you need — each page carries its typical San Francisco price range, or see the full SF cost guide.